Shipping:
At Rootine, we aim to get your order to you as quickly and efficiently as possible. Please allow 3-5 business days for order processing before shipment. Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow its journey to you.
Damaged Parcels:
Should you receive a package that appears damaged or opened, please take a photograph of the package before opening it. While Rootine is not responsible for mishandled parcels, having this documentation may aid you in discussions with the carrier.
Returns:
Due to the nature of our products and for hygiene reasons, all sales are final. We do not offer refunds, returns, or exchanges.
Because our extentions are an investment, we encourage you to review all product descriptions, photos, and details carefully before placing your order to ensure it aligns with your desired look.
Non-Refundable Shipping Costs:
Please understand that the shipping cost associated with any order is non-refundable.
Our Promise:
We believe every customer deserves a smooth and enjoyable shopping experience. While we always strive to provide the highest level of satisfaction, we believe it’s important to clearly communicate our policies to ensure transparency and prevent any misunderstandings.
If you have any questions or need further clarification, please don’t hesitate to reach out to our customer service team. We truly appreciate your understanding and look forward to continuing to serve your beauty needs.