Return Policy

All sales are final

Due to the nature of our products and for hygiene reasons, all sales are final. We do not offer refunds, returns, or exchanges.

order issues

We take quality seriously. If you receive the wrong item or believe there is an issue with your order, please contact us within 48 hours of delivery at Shoprootine@gmail.com (product must be in its orginal state unworn or altered)

Be sure to include:

Your order number

Clear photos of the product

A brief description of the issue

We will review your request and work to provide a fair resolution.

product expectations

Our bundles are made from raw hair, which means:

No two bundles are exactly alike

Texture, color, and pattern may vary slightly

Natural frizz or variation is normal and part of the beauty of raw hair

By purchasing, you acknowledge and accept these natural characteristics.

unauthorized Returns

Any items sent back without prior approval will not be accepted.